Payments & Delivery
Here's exactly how an order flows from your inquiry to your doorstep — payment options, timelines and what to expect.
From inquiry to delivery
Each order follows these simple steps. We keep you updated at every stage on WhatsApp.
Send your order list
WhatsApp or submit on the website with sizes, colours and quantities.
We send you a quotation
A full price breakdown based on your selection and quantity.
Confirm with payment
Pay 50% as advance to confirm, or settle the full amount upfront.
Settle the balance
If you paid 50% advance, the balance must be settled before shipping.
Workshop → Courier
After full payment we hand the parcel to Citypak with safe packaging.
Island-wide delivery
Delivery usually within ~5 business days anywhere in Sri Lanka.
Two ways to pay
Both options are accepted — pick what works best for you.
50% advance
Confirm now, pay the rest before shipping
- 50% confirms your order
- We start work immediately
- Balance due before shipping
We share bank details on WhatsApp when you confirm.
Full payment
Pay upfront and we handle the rest
- One-step confirmation
- We start work immediately
- Ships as soon as it's ready
No balance to chase — straight to delivery.
Shipping & packaging
Courier partner
All orders ship via Citypak — reliable island-wide coverage with doorstep delivery.
Delivery time
Usually ~5 business days after your order ships. Remote areas may take a day or two longer.
Safe packaging
Frames and albums are wrapped and padded. Items with glass get extra protective packing — this is added to your quotation.
Coverage
We ship anywhere in Sri Lanka via Citypak. Courier charges are included in your quotation.
Good to know before ordering
- Glass items: safe-packing cost depends on the order size — this is always included in your quotation.
- Courier charges & order rules: fully disclosed in the quotation. Nothing hidden.
- Balance payment: if you choose 50% advance, the remaining amount must be settled before we hand the parcel to Citypak.
- Returns & damages: if anything arrives damaged, WhatsApp us within 24 hours with photos.
Place your order on WhatsApp
Send us your order list — we'll reply with a quotation that includes product price, packaging and courier charges.